For franchisees
Your franchisor runs FranOps to manage the network, and a good part of it is built for your side of it. Enquiries route to the territory they land in. The pages about your locations are written by the people who run them. What belongs to your units sits in one place, in full, whenever you want to look.
Three things you notice in the first week.
Someone searches for the brand near your city. The enquiry routes by territory straight to your unit, with the name, phone, email, notes, and consent record attached, at the moment it comes in. No waiting for a list at the end of the month.
A page about your location, with your hours, your team, and what is different about your unit. You write it and you publish it, and it goes live on the brand’s site without a ticket or a queue.
Already have a CRM you like? An owner can send the enquiries from their locations straight into it, and carry on working them where their team already works. FranOps is the routing and the record, not another inbox you are made to live in.
A brand rollout usually arrives with a hidden workload attached. The list for this one is short, and most of it is subtraction.
You see everything belonging to your units in full. Your franchisor sees the network — and where customer records are concerned, most brands run the setting that shows head office how many customers a unit has and what stage they are at, without the names, emails, phone numbers, or notes. The full picture is set out action by action on the page written for advisory councils, and it is read directly from the system that enforces it.
See the detail, action by actionSome of this is a choice your franchisor makes for the whole network, and they can show you any of it from a settings screen. They are the right people to ask how FranOps fits the way your brand operates. Your advisory council has a page of its own, written for the questions councils ask.
